Why Lumigent?

• Well established company & customer base / experience proven management team

• Industry’s leading, award winning product

• Proven Enterprise ready software based solutions

• Aggressive compensation plan, significant incentive stock option program, world-class benefits

Available Opportunities

Unix Systems Software Engineer

Contract Position

This contract based position provides the opportunity for a highly skilled system software engineer to maintain and evolve Lumigent’s award winning database activity monitoring technology.

Specifically, the employer is looking for a systems software engineer who can:

• Participate in sustaining development efforts to maintain and incrementally enhance Lumigent’s log reading technology.

• Re-factor and modernize components of Lumigent’s data collection engine.

Qualifications

Education

• Bachelor’s degree or better in computer science, mathematics, or engineering.

Experience

• 3+ years experience developing commercial, enterprise software systems. A background in development of operating systems, system device drivers, IT middleware & database systems, or networking systems is preferable.

• Concrete experience in Agile development methodology

Technical Competencies

• UNIX system development and debugging

• C++ development and debugging skills

• Strong debugging and troubleshooting skills

• Demonstrable ability to learn new technologies and software quickly, and apply them effectively in short development cycles.

• Conceptual understanding of database system architecture and internals.

• Conceptual understanding of database security strategies, concepts, and technology.

Non-Technical Competencies

• Strong written communication, verbal communication, and presentation skills.

• Able to take ownership of a project from start to finish.

Behaviors & Responsibilities

• Troubleshoot level-3 technical support issues

• Effectively fix defects in shipping products

• Effectively re-factor software components in a controlled manner resulting in high quality deliverables.

• Evaluate native auditing, monitoring, and security feature sets to availably in commercial DBMS platforms (Oracle, MS SQL, and DB2 LUW) to determine if the Lumigent’s monitoring product can utilize them.

• Effectively estimate work.

• Deliver on commitments.

Technical Support Engineer

Contract Position

Lumigent provides enterprises with software solutions to help customers better secure and manage their critical system configurations and business.

Our Solution is based on our unique and patent pending core database technology. Our customers minimize risks associated with fraud and other database security breaches, and also reduce the costs associated with compliance and audit. 

The support team at Lumigent is a critical part of our future success and we take the success of our customers very seriously. We feel their joy. We feel their pain. Are you up for the challenge? We are looking for absolute best people out there.

Technical Support Engineers will deliver effective technical customer support to our rapidly growing customer base, delivering solutions to both technical and non-technical end users. Support Engineers may be required to be on-call on a rotating basis throughout the year.

The Technical Support Engineer will be responsible for providing high-quality support for Lumigent Audit DB and Assessment software products.

This is a contract based position.

Behaviors & Responsibilities

The essential criteria for joining our support team are:

•  Client-facing experience

•  Excellent written and verbal skills; including professional phone manner

• Excellent demeanor to handle difficult technical problems and urgent situations

• Firm grasp of database technologies

• Excellent analytical skills to troubleshoot issues

We are very interested in individuals who have a track record of finding creative solutions to unique problems, and who will thrive in challenging situations.

Responsibilities include:

• Working with customers over phone, CRM software and e-mail to resolve issues.

• Taking ownership of technical issues, and working with the Engineering group, if necessary to resolve more advanced issues.

• Manage customer escalations without the need for team lead intervention.

• Documenting troubleshooting and problem resolution steps.

• Participation in providing training to customers as required.

• On-call on a rotating basis throughout the year.

Qualifications

Education

• Bachelor’s degree

Experience

• Minimum 3+ years experience in technical support, or technical professional services
• Experience with one or more of Enterprise databases like SQL Server, Oracle, DB2 and/or Sybase ASE.
• Well versed in both Windows and UNIX operating systems
• Working knowledge of SQL programming
• Conceptual understanding of database systems and database administration.

Contact info@lumigent.com to apply! 

or send your resume, salary requirements and contact information to:

Human Resources
Lumigent
289 Great Rd.
Acton, MA 01720