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Customer Support
Our recommended method of obtaining support is to open an incident using our Online Support system. Incidents may be opened at any time.
In addition you can contact our support personnel via the following methods.
| Send email to support@lumigent.com | 24 x 7 x 365, response during business hours only | |
| Telephone | +1 978.206.3700 | Response during business hours only |
| Fax | +1 978.206.3699 | 24 x 7 x 365 |
If you do not have an open ticket or a support login, please describe your issue by completing the support form below.