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How to Obtain Support

Support methods and contact information

Method
Description
Availability
Online resources Access online support resources using the links to the left. 24 x 7 x 365
Web incident submission Open an incident using the web issue report page. Incidents may be opened at any time.  If immediate response is required, you may indicate this on the report page (extra charges may apply). 24 x 7 x 365
Email Send email to support@lumigent.com. 24 x 7 x 365, response guaranteed only during business hours
Telephone +1 978.206.3700 Response during business hours only
Fax +1 978.206.3699 24 x 7 x 365

Normal business hours
Lumigent's normal business hours are from 8:30 - 5:30 (ET) Monday through Friday.  The office is closed during the following holidays:

President's Day
Memorial Day
Independence Day
Labor Day
Thanksgiving
Christmas