Lumigent Support Plans

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Available Support Plans

Lumigent Technical Support is provided under contract for the first year and can be purchased for additional years. Lumigent also offers per-incident technical support. The table below summarizes the technical support offerings. Maintenance can be re-activated. Re-activation pricing depends on how long you have been off maintenance and may include a license renewal fee. For more information about purchasing a support plan, contact our sales office.

Name	Description	Annual Cost	Billing hours charge	Off hours charge	Software Upgrades
Lumigent Premium Support Plan	Premium Support includes the same benefits as the Lumigent Support Plan and adds access to our Technical Support Analysts on a 24x7 basis.	25% of product list price	(none)	(none)	No charge
Lumigent Support Plan	Free software upgrades and priority telephone and e-mail support during normal business hours.	20% of product list price	(none)	$300/ hour 4 hour minimum	No charge
Per Incident (must be current customer)	Fee per incident only. Includes diagnosis, recreation, and identification of problem and workaround or available patches or bug fixes.	n/a	n/a	$500/ hour 4 hour minimum	No charge

Note: Hourly rates are rounded up to the nearest hour.